Troubleshooting

• My email address has changed, how can I recover my password?
• I forgot my password, what do I do?
• The game I was playing seems to be stuck, what should I do?
• Will remote desktop software prohibit me from playing?
• My account appears to be locked, how do I unlock it?
• How do I take a screenshot/screen capture?
• How do I turn on my computer's/device's Wi-Fi?
• If I don't have Wi-Fi on my computer, how can I play?
• I'm having trouble playing from a mobile device, but I'm definitely in PA, what should I do?
• I'm using an Android device, but PAiLottery.com cannot seem to locate me. What should I do?
• How do I turn on location services on my mobile device?
• What web browser is recommended to play PA Lottery games?