Pennsylvania iLottery

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Use the search bar to type in key words and find help. If you can't find what you're looking for, please call our PA iLottery Player Support at 1-833-530-PLAY (7529) or email support@PAiLottery.com. For unresolved issues with playing/buying online, please contact the PA Lottery at: RA-LOT-iLottery_Dispute@pa.gov

  1. Pennsylvania iLottery
  2. PA iLottery FAQ
  3. Troubleshooting

Troubleshooting

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  • My email address has changed, how can I recover my password?
  • I forgot my password, what do I do?
  • The game I was playing seems to be stuck, what should I do?
  • Will remote desktop software prohibit me from playing?
  • My account appears to be locked, how do I unlock it?
  • How do I take a screenshot/screen capture?
  • How do I turn on my computer's/device's Wi-Fi?
  • If I don't have Wi-Fi on my computer, how can I play?
  • I'm having trouble playing from a mobile device, but I'm definitely in PA, what should I do?
  • I'm using an Android device, but PAiLottery.com cannot seem to locate me. What should I do?
  • How do I turn on location services on my mobile device?
  • What web browser is recommended to play PA Lottery games?
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PA iLottery, toll-free at 1-833-530-PLAY (7529)

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Players Must Be 18 Years or Older and located within Pennsylvania at time of play

Please Play Responsibly.

PROBLEM GAMBLING HELPLINE: 1-800-GAMBLER (1-800-426-2537).

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