Pennsylvania iLottery

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If you can't find what you're looking for please call our PA iLottery Player Support 1-833-530-PLAY (7529) or email support@PAiLottery.com

We appreciate your patience during this high volume call time.

  • General Account Questions
    • Why does my draw ticket on my Account Statement say “Status Pending”?
    • Can I cancel my Powerball or Mega Millions ticket once purchased?
    • Can I purchase Powerball® and Mega Millions® tickets online?
    • Can I access my PA Lottery VIP Players’ Club account or enter second-chance drawings without signing up to play online?
    • Do I need to become an iLottery player to enter second-chance drawings or join the VIP Players Club?
    • I've already joined as a VIP Players Club member, do I get any additional benefits or bonuses?
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  • Deposits and Withdrawals
    • Can I purchase online play at a PA Lottery retailer or any other ways?
    • How do I make a deposit into my PA Lottery account?
    • How do I Purchase WebCash?
    • How do I deposit to my PAiLottery.com account with WebCash?
    • How do I sign up for my PA Lottery Play+ Account?
    • How do I deposit to my PAiLottery.com account with PA Lottery Play+?
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  • Bonuses and Promotions
    • Are there second-chance drawings for playing online?
    • How can I learn about bonuses available to me?
    • How do I receive my $5 sign-up bonus?
    • What happens if I claim multiple bonuses?
    • What are play through requirements?
    • How do I forfeit a bonus?
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  • Geolocation
    • What is geolocation and how does it work?
    • On a computer, how do I install/uninstall the geolocation plug-in?
    • Will geolocation allow me to play if I'm near the state border?
    • What can I do if I'm in Pennsylvania, but the system thinks I'm not?
    • I'm using a public Wi-Fi hotspot, can I still play?
    • What happens if I'm traveling or cross state borders while playing?
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  • Responsible Gaming / Self-Exclusion
    • What does self-exclusion mean?
    • If I self-exclude, can I still receive VIP Player Club promotions and offers?
    • Where can I view/change my Responsible Gambling limits?
    • How can I set a deposit limit?
    • How can I set a time limit to my play?
    • How can I set a spend/loss limit?
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  • Troubleshooting
    • My email address has changed, how can I recover my password?
    • I forgot my password, what do I do?
    • The game I was playing seems to be stuck, what should I do?
    • Will remote desktop software prohibit me from playing?
    • My account appears to be locked, how do I unlock it?
    • How do I take a screenshot/screen capture?
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  • Game Rules
    • 5X, 10X, 20X, 50X Blowout
    • A Dragon's Story
    • Astro Portals
    • BAKE IT ‘TIL YOU MAKE IT
    • Bee to Zee
    • Big Diamond
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  • Subscriptions
    • What are online draw game subscriptions?
    • What games offer Subscriptions?
    • What are the subscription periods?
    • How do I set up a Subscription?
    • How do I inactivate a Subscription?
    • How to I reactivate a Subscription?
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  • Match 6
    • What is Match 6 Lotto?
    • Where is Match 6 Lotto played?
    • How do you play Match 6 Lotto?
    • How much does it cost to play Match 6 Lotto?
    • How do you win?
    • How often are Match 6 Lotto drawings and where can you watch?
    See All >
  • PICK 2,3,4, and 5
    • What are the prizes for PICK 5?
    • How much does it cost to play PICK 5?
    • How do you play PICK 5?
    • What is PICK 5?
    • How much does it cost to play PICK 4?
    • How do you play PICK 4?
    See All >
  • PA Lottery FAQ
    • How can I get assistance or information about Lottery games sold in stores?
    • Are the chances of winning for PA iLottery games different from lottery games sold in stores?
    • Why can’t I play the same PA Lottery games that I purchase in stores on the iLottery website or app?
    • Where to find a PA Lottery Retailer & Buy PA Lottery Tickets?
    • Important Phone Numbers
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PA iLottery, toll-free at 1-833-530-PLAY (7529)

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Players Must Be 18 Years or Older and located within Pennsylvania at time of play

Please Play Responsibly.

PROBLEM GAMBLING HELPLINE: 1-800-GAMBLER (1-800-426-2537).

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