General Account Questions

• Why does my draw ticket on my Account Statement say “Status Pending”?
• Can I cancel my Powerball or Mega Millions ticket once purchased?
• Can I purchase Powerball® and Mega Millions® tickets online?
• Can I access my PA Lottery VIP Players’ Club account or enter second-chance drawings without signing up to play online?
• Do I need to become an iLottery player to enter second-chance drawings or join the VIP Players Club?
• I've already joined as a VIP Players Club member, do I get any additional benefits or bonuses?

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Deposits and Withdrawals

• Can I purchase online play at a PA Lottery retailer or any other ways?
• How do I make a deposit into my PA Lottery account?
• How do I Purchase WebCash?
• How do I deposit to my PAiLottery.com account with WebCash?
• How do I sign up for my PA Lottery Play+ Account?
• How do I deposit to my PAiLottery.com account with PA Lottery Play+?

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Bonuses and Promotions

• Are there second-chance drawings for playing online?
• How can I learn about bonuses available to me?
• How do I receive my $5 sign-up bonus?
• What happens if I claim multiple bonuses?
• What are play through requirements?
• How do I forfeit a bonus?

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Geolocation

• What is geolocation and how does it work?
• On a computer, how do I install/uninstall the geolocation plug-in?
• Will geolocation allow me to play if I'm near the state border?
• What can I do if I'm in Pennsylvania, but the system thinks I'm not?
• I'm using a public Wi-Fi hotspot, can I still play?
• What happens if I'm traveling or cross state borders while playing?

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Responsible Gaming / Self-Exclusion

• What does self-exclusion mean?
• If I self-exclude, can I still receive VIP Player Club promotions and offers?
• Where can I view/change my Responsible Gambling limits?
• How can I set a deposit limit?
• How can I set a time limit to my play?
• How can I set a spend/loss limit?

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Troubleshooting

• My email address has changed, how can I recover my password?
• I forgot my password, what do I do?
• The game I was playing seems to be stuck, what should I do?
• Will remote desktop software prohibit me from playing?
• My account appears to be locked, how do I unlock it?
• How do I take a screenshot/screen capture?

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Game Rules

• All Game Rules

Subscriptions

• What are online draw game subscriptions?
• What games offer Subscriptions?
• What are the subscription periods?
• How do I set up a Subscription?
• How do I inactivate a Subscription?
• How to I reactivate a Subscription?

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Match 6

• What is Match 6 Lotto?
• Where is Match 6 Lotto played?
• How do you play Match 6 Lotto?
• How much does it cost to play Match 6 Lotto?
• How do you win?
• How often are Match 6 Lotto drawings and where can you watch?

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PICK 2,3,4, and 5

• What are the prizes for PICK 5?
• How much does it cost to play PICK 5?
• How do you play PICK 5?
• What is PICK 5?
• How much does it cost to play PICK 4?
• How do you play PICK 4?

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PA Lottery FAQ

• How can I get assistance or information about Lottery games sold in stores?
• Are the chances of winning for PA iLottery games different from lottery games sold in stores?
• Why can’t I play the same PA Lottery games that I purchase in stores on the iLottery website or app?
• Where to find a PA Lottery Retailer & Buy PA Lottery Tickets?
• Important Phone Numbers