Pennsylvania iLottery

Want to Contact us?

HELP CENTER
  • General Account Questions
    • Can I access my VIP Players Club account or enter second-chance drawings without signing up for PA iLottery?
    • Do I need to become an iLottery player to enter second-chance drawings or join the VIP Players Club?
    • If a game’s overall chances of winning are 1-in-4 and I played five times, why didn’t I win?
    • What are current tax withholding rates?
    • My prize of over $2,500 is on hold, why?
    • I've already joined as a VIP Players Club member, do I get any additional benefits or bonuses?
    See All >
  • Deposits and Withdrawals
    • What is the maximum I can deposit on my payment cards?
    • How can I use my credit card to deposit to my account?
    • What is the minimum I can deposit to my PAiLottery.com account?
    • How do I deposit to my PAiLottery.com account?
    • Can I purchase PAiLottery.com play at a Lottery retailer?
    • What is the minimum and maximum I can withdraw?
    See All >
  • Bonuses and Promotions
    • Are there second-chance drawings for playing Pennsylvania iLottery?
    • How can I learn about bonuses available to me?
    • How do I receive my $5 sign-up bonus?
    • What happens if I claim multiple bonuses?
    • What are play through requirements?
    • How do I forfeit a bonus?
    See All >
  • Geolocation
    • What is geolocation and how does it work?
    • On a computer, how do I install/uninstall the geolocation plug-in?
    • Will geolocation allow me to play if I'm near the state border?
    • What can I do if I'm in Pennsylvania but the system thinks I'm not?
    • I'm using a public Wi-Fi hotspot, can I still play?
    • What happens if I'm traveling or cross state borders while playing?
    See All >
  • Responsible Gaming / Self-Exclusion
    • What does self-exclusion mean?
    • If I self-exclude, can I still receive VIP Player Club promotions and offers?
    • Where can I view/change my responsible gaming limits?
    • How can I set a deposit limit?
    • How can I set a time limit to my play?
    • How can I set a spend/loss limit?
    See All >
  • Troubleshooting
    • My email address has changed, how can I recover my password?
    • I forgot my password, what do I do?
    • The game I was playing seems to be stuck, what should I do?
    • Will remote desktop software prohibit me from playing?
    • My account appears to be locked, how do I unlock it?
    • How do I take a screenshot/screen capture?
    See All >
  • Game Rules
    • A Dragon's Story
    • Ballroom Bingo
    • Bee to Zee
    • Big Eats Little
    • Big Money Slingo
    • Bigfoot
    See All >
  • PA Lottery FAQ
    • How can I get assistance or information about Lottery games sold in stores?
    • Are the chances of winning for PA iLottery games different from lottery games sold in stores?
    • Why can’t I play the same PA Lottery games that I purchase in stores on the iLottery website or app?
    • Where to find a PA Lottery Retailer & Buy PA Lottery Tickets?
    • Important Phone Numbers
socicon

PA iLottery, toll-free at 1-833-530-PLAY (7529)

_______________________________________________________________________

Players Must Be 18 Years or Older and located within Pennsylvania at time of play

Please Play Responsibly.

PROBLEM GAMBLING HELPLINE: 1-800-GAMBLER (1-800-426-2537).

©2018 PA Lottery