Your Pennsylvania Lottery account can be locked for a variety of reasons. Do not be alarmed. We can help! Please contact Player Support services at 1-833-830-7529 or via email at support@pailottery.com.
Did you just register your Pennsylvania Lottery account?
If so, we may just need additional information to verify your account identity before it can be activated for play. Please log in to your Pennsylvania Lottery account and visit the Account Icon and select “My Documents” to see what information is needed to verify your account. Once it has been uploaded or if you any questions about uploading, please click the chat icon on the bottom right corner of the screen or call support@pailottery.com so we may further assist you.
Did you input your password incorrectly three times?
If so, click the chat icon on the bottom right corner of the screen. Once Player Support verifies they are communicating with you, the account holder, your Pennsylvania Lottery account can be unlocked. To avoid encountering this issue in the future, use the FORGOT PASSWORD link before making a third attempt to log in. We will send you an email allowing you to reset your password.