Important Phone Numbers

Contact the Pennsylvania Lottery 

 
Games Sold at Retailers: Do you have a question about a game or prize sold at one of the PA Lottery’s retailers across Pennsylvania?

  • You can find answers to many frequently asked questions in the Lottery’s online Customer Support Center. You can also use this resource to securely submit a question to Lottery staff.
  • Call the Lottery’s General Help Line at 1-800-692-7481 (8 a.m. to 4 p.m., Monday – Friday).
  • Check How to Claim Your Prize for more information on claiming your prize.

Online Games: Do you have a question about the PA Lottery’s online games or your VIP Players Club online account?

Second-Chance Drawings:

  • For help with app issues, scan-to-enter, or help uploading entries, call 1-800-201-0108.
  • If you won a Second-Chance Drawing, first follow instructions in the email that you received from the Lottery. For follow-up questions and concerns, call Lottery at 1-800-692-7481.

Right-to-Know Law Requests:

Responsible Gambling Resources:

  • Visit Please Play Responsibly page to access problem gambling resources, or call 1-800-GAMBLER (1-800-426-2537) for confidential assistance.

Lottery Security:

  • If you know of or suspect any impropriety, please contact the PA Lottery Division of Security via email lotterysecurity@pa.gov or call 717-702-8026.

 

Contact us at one of the PA Lottery offices listed below:

Lottery Headquarters | Philadelphia | Wilkes-Barre | Harrisburg | Clearfield | Pittsburgh | Erie | Lehigh Valley 

PA Lottery Office: Lottery Headquarters 

Closed to the Public

1200 Fulling Mill Road, Suite 1 
Middletown, PA 17057 
Phone: (717) 702-8000 
Toll Free: (800) 692-7481 
Fax: (717) 702-8024 
Monday-Friday 8:00 a.m. - 4:00 p.m. 
 
DRAWING RESULTS HOTLINE: 1-877-282-4639 (toll-free, 24 hours) 

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PA Lottery Office: Philadelphia 

700 Packer Ave. 
Philadelphia, PA 19148 
Phone: 215-952-1123 
Fax: 215-952-1134 
Monday-Friday 8:30 a.m. - 4:30 p.m. 

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Serving Lottery retailers in the following counties: Bucks (south), Chester, Delaware, Montgomery (south) and Philadelphia. 

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PA Lottery Office: Wilkes-Barre 

49 South Washington St. 
Wilkes-Barre, PA 18701 
Phone: 570-826-2091 
Fax: 570-826-2094 
Monday-Friday 8:30 a.m. - 4:30 p.m. 

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Serving Lottery retailers in the following counties: Carbon, Columbia, Lackawanna, Luzerne, Monroe, Montour, Pike, Sullivan, Susquehanna, Wayne and Wyoming. 

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PA Lottery Office: Harrisburg 

1200 Fulling Mill Road, Suite 2 
Middletown, PA  17057 
Phone: (717) 702-8230 
Fax: (717) 702-8243 
Monday-Friday 8:30 a.m. - 4:30 p.m. 

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Serving Lottery retailers in the following counties: Adams, Berks (west), Cumberland, Dauphin, Franklin, Fulton, Juniata, Lancaster, Lebanon, Northumberland, Perry, Schuylkill, Snyder and York. 

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PA Lottery Office: Clearfield 

1000 Leonard St. 
Clearfield, PA 16830 
Phone: (814) 765-0536 
Fax: (814) 765-0540 
Monday-Friday 8:30 a.m. - 4:30 p.m. 

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Serving Lottery retailers in the following counties: Bedford, Blair, Cambria, Cameron, Centre. Clearfield, Clinton, Elk, Huntingdon, Indiana, Jefferson, Lycoming, Mifflin, Somerset and Union. 

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PA Lottery Office: Pittsburgh 

1424 Western Ave. 
Pittsburgh, PA 15233 
Phone: (412) 770-2760 
Fax: (412) 770-2918 
Monday-Friday 8:30 a.m. - 4:30 p.m. 

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Serving Lottery retailers in the following counties: Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Lawrence, Washington and Westmoreland. 

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PA Lottery Office: Erie 

4802 Pittsburgh Ave. 
Erie, PA 16509 
Phone: (814) 835-2423 
Fax (814) 836-0883 
Monday-Friday 8:30 a.m. - 4:30 p.m. 

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Serving Lottery retailers in the following counties: Bradford, Mercer, Clarion, Potter, Crawford, Tioga, Erie, Venango, Forest, Warren and McKean. 

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PA Lottery Office: Lehigh Valley 

555 Union Blvd., Suite 5 
Allentown, PA 18109 
Phone: (610) 807-3319 
Fax: (610) 821-6137 
Monday-Friday 8:30 a.m. - 4:30 p.m. 

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Serving Lottery retailers in the following counties: Berks (east), Montgomery (north), Bucks (north), Northampton and Lehigh. 

 

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