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General Account Questions
- How can I close my Pennsylvania Lottery online account?
- Why have you made an adjustment to my balance?
- Will employees at stores that sell Pennsylvania Lottery tickets be able to assist with my online Lottery account?
- What is a Random Number Generator (RNG) and how does it work?
- Who guarantees that the games on PAiLottery.com are fair and accurate?
- Will registering for a PAiLottery account affect my credit score?
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Deposits and Withdrawals
- How do I deposit using a bank account/online banking transfer?
- What is my ACH/e-check deposit limit and can it be raised?
- How do I cancel a pending withdrawal?
- Are there fees for processing a deposit or withdraw?
- How long does it take for my withdrawal to be processed?
- What types of documentation is needed to make a withdrawal?
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Geolocation
- I'm using a mobile device to play, will geolocation still work?
- What happens if I'm traveling or cross state borders while playing?
- I'm using a public Wi-Fi hotspot, can I still play?
- What can I do if I'm in Pennsylvania, but the system thinks I'm not?
- Will geolocation allow me to play if I'm near the state border?
- What is geolocation and how does it work?
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Responsible Gaming / Self-Exclusion
- Can I place someone else on the Pennsylvania Lottery.com Opt Out list?
- How can I be removed from the Pennsylvania Lottery opt out list?
- Does Pennsylvania Lottery opt out prevent me from playing games sold at stores or winning prizes?
- If I'm on the Pennsylvania Gaming Control Board opt out list, can I play Pennsylvania Lottery online?
- Can I still claim prizes I've already won if I place myself on the Pennsylvania Lottery opt out list?
- How can I prevent myself from playing too much on PAiLottery.com?
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Troubleshooting
- What web browser is recommended to play Pennsylvania Lottery games?
- How do I turn on location services on my mobile device?
- I'm using an Android device, but PAiLottery.com cannot seem to locate me. What should I do?
- I'm having trouble playing from a mobile device, but I'm definitely in Pennsylvania, what should I do?
- If I don't have Wi-Fi on my computer, how can I play?
- How do I turn on my computer's/device's Wi-Fi?
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Subscriptions
- Will I receive notifications regarding my subscription?
- Do I have to be a Pennsylvania resident to purchase a subscription?
- Can I have multiple subscriptions?
- How am I billed for my subscriptions?
- What does it mean if my subscription is inactive?
- How to I reactivate a Subscription?