Pennsylvania iLottery

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Use the search bar to type in key words and find help. If you can't find what you're looking for, please call our PA iLottery Player Support at 1-833-530-PLAY (7529) or email support@PAiLottery.com. For unresolved issues with playing/buying online, please contact the PA Lottery at: RA-LOT-iLottery_Dispute@pa.gov

  1. Pennsylvania iLottery
  2. PA iLottery FAQ
  3. General Account Questions

How do I turn on/off payment notifications?

Log into your account, click on My VIP and select Contact Preferences.

In Contact Preferences, you will be able to opt in or out of certain email notification(s) including payment notifications. Check the box if you would like to be opted in to these notifications or un-check the box to opt out. Click Update to confirm when making any changes.

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  • Why does my draw ticket on my Account Statement say “Status Pending”?
  • Can I cancel my Powerball or Mega Millions ticket once purchased?
  • Can I purchase Powerball® and Mega Millions® tickets online?
  • Can I access my PA Lottery VIP Players’ Club account or enter second-chance drawings without signing up to play online?
  • Do I need to become an iLottery player to enter second-chance drawings or join the VIP Players Club?
  • I've already joined as a VIP Players Club member, do I get any additional benefits or bonuses?
  • If a game’s overall chances of winning are 1-in-4 and I played five times, why didn’t I win?
  • What are current tax withholding rates?
  • My prize of over $2,500 is on hold, why?
  • Are there any incentives offered for playing PA Lottery online?
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PA iLottery, toll-free at 1-833-530-PLAY (7529)

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Players Must Be 18 Years or Older and located within Pennsylvania at time of play

Please Play Responsibly.

PROBLEM GAMBLING HELPLINE: 1-800-GAMBLER (1-800-426-2537).

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