If a game seems to be unresponsive, please try the following steps before contacting Player Support for additional troubleshooting help:
- Ensure your device is still connected to the internet.
- Please logout, then back into the site, return to the game to see if it works.
- Logout, clear your cookies and cache, login and return to the game.
- Attempt to play another game, then return to the original game.
- If you were playing on mobile switch to desktop/laptop or vice versa.
If none of these steps help, please email support@PAiLottery.com. We will work with you to resolve the concern.