If a game seems to be unresponsive, please try the following steps before contacting Player Support for additional troubleshooting help:
- Ensure your device is still connected to the internet.
- Please log out, then log back in and return to that same game.
- Log out, clear your cookies and cache, log in and return to the game.
- Attempt to play another game, then return to the original game.
- If you were playing on mobile, switch to desktop/laptop or vice versa.
If none of these steps help, please email support@PAiLottery.com. We will work with you to resolve the issue.