Why have my new responsible gaming limits not taken effect?

To help promote responsible play, the system requires users to wait before certain types of changes will take effect. If you have recently changed a responsible gaming limit, keep in mind that:  

  • A more restrictive limit will go into effect immediately.
  • A less restrictive limit will go into effect when the current limit expires.

Limits will reset at the following times:

Daily Limits - Reset daily at 1:00 a.m.

Weekly Limits - Reset each Monday at 1:00 a.m.

Monthly Limits - Reset on the first of each month at 1:00 a.m.

You can change your limits at any time by going to:

My account > Responsible Gaming > Limits

Please note that if you attempt to make a limit less restrictive after having made it more restrictive, you will not be able to change it back immediately. The initial change must first be allowed to take effect.

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